Terms, Privacy & Policies

Effective Date: January 1, 2026

WebEngineSystems ("we," "our," or "us") operates the website and provides custom full-stack web development services. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website at webenginesystems.com or engage our services.

Information We Collect

We collect information you provide directly, including name, email address, phone number, company details, and project specifications submitted through our contact forms or during service consultations. We also collect standard web analytics data such as IP addresses, browser type, and pages visited.

How We Use Your Information

Your information is used exclusively to respond to inquiries, deliver contracted services, process payments, and improve our offerings. We do not sell, rent, or share personal information with third parties for marketing purposes.

Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by Spanish and EU law under the General Data Protection Regulation (GDPR).

Your Rights (GDPR)

Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at [email protected].

Contact

For privacy-related inquiries, reach us at [email protected] or write to: WebEngineSystems, Avenida de Cataluna 15, 50010 Zaragoza, Spain.

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern all services provided by WebEngineSystems, located at Avenida de Cataluna 15, 50010 Zaragoza, Spain. By engaging our services, you agree to be bound by these Terms.

Scope of Services

WebEngineSystems provides custom web development, e-commerce engineering, database architecture, API design, cloud infrastructure, security auditing, performance optimization, and SEO services. Service scope is defined in individual project agreements.

Project Agreements

Each project begins with a mutually signed scope document defining deliverables, timelines, milestones, and payment terms. Changes to scope require written approval and may incur additional costs.

Payment Terms

Invoices are issued per the agreed milestone schedule. Payments are due within 14 days of invoice date. Late payments incur a 1.5% monthly fee. All prices are quoted in EUR unless otherwise specified.

Intellectual Property

Upon full payment, all custom code, designs, and deliverables created specifically for the client are transferred to the client's ownership. WebEngineSystems retains the right to use general methodologies, frameworks, and non-proprietary tools.

Warranties

WebEngineSystems warrants that services will be performed in a professional and workmanlike manner. A 30-day bug-fix period follows each milestone delivery. We do not warrant uninterrupted or error-free operation of third-party services.

Limitation of Liability

WebEngineSystems' total liability shall not exceed the total fees paid for the specific project giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate a project agreement with 14 days' written notice. Work completed up to the termination date will be billed proportionally. Intellectual property transfers upon full payment of outstanding invoices.

Effective Date: January 1, 2026

This Cookie Policy explains how WebEngineSystems, registered at Avenida de Cataluna 15, 50010 Zaragoza, Spain, uses cookies and similar technologies when you visit our website.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.

Cookies We Use

We use only essential cookies necessary for basic site functionality. These include session cookies for navigation and preference cookies for your consent choice. We do not use analytics, advertising, or third-party tracking cookies.

Consent

When you first visit our site, a cookie consent banner is displayed. By clicking "Get Started," you acknowledge the use of essential cookies. Your consent choice is stored locally in your browser and persists until you clear it.

Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies may impair site functionality. Most browsers allow you to block or delete cookies from their settings menu.

Changes to This Policy

We may update this Cookie Policy to reflect changes in technology or legislation. Any updates will be posted on this page with a revised effective date.

Contact

Questions about our cookie practices should be directed to [email protected].

Effective Date: January 1, 2026

WebEngineSystems, located at Avenida de Cataluna 15, 50010 Zaragoza, Spain, is committed to fair and transparent refund practices for all services provided.

Milestone-Based Refunds

Projects are structured around defined milestones. If a project is terminated before milestone completion, you are entitled to a refund for any prepaid amounts corresponding to undelivered milestones. Delivered and accepted milestones are non-refundable.

Requesting a Refund

Refund requests must be submitted in writing to [email protected] within 14 days of the relevant invoice or milestone delivery. Include the project name, invoice number, and reason for the request.

Processing

Approved refunds are processed within 10 business days to the original payment method. Bank transfer refunds may take additional processing time depending on your financial institution.

Non-Refundable Items

The following are non-refundable: third-party software licenses procured on your behalf, domain registration fees, hosting setup fees, and work that has been formally accepted and signed off.

Disputes

If a refund request is denied and you believe the denial is unjustified, you may escalate the matter by contacting us directly. We will review the case within 5 business days and provide a final determination.

Contact

For refund inquiries, email [email protected] or write to: WebEngineSystems, Avenida de Cataluna 15, 50010 Zaragoza, Spain.